TRAI (Telecom Regulatory Authority of India) had re-enforced the DND (Do Not Disturb) service quite strictly across India recently. This resulted in a drastic reduction in the SMS received from the spamming companies. This also resulted in reduction of unwanted telemarketing calls which is a huge relief.
And here is the rest of it
However, this might have relieved many but also unsettled many as I stopped getting the confirmation of online purchases (example – order tracking sms, order delay sms, etc). I also found issues while reaching out to service centers of popular brands. Example, When I called the Samsung to get my washing machine repaired, I heard an automated reply mentioning ‘If you are registered for DND, Samsung will not be able to call you.’. Thus, this caused a delay in getting my complaint with Samsung resolved and I de-redistered from DND.
And here is the rest of it
However, this might have relieved many but also unsettled many as I stopped getting the confirmation of online purchases (example – order tracking sms, order delay sms, etc). I also found issues while reaching out to service centers of popular brands. Example, When I called the Samsung to get my washing machine repaired, I heard an automated reply mentioning ‘If you are registered for DND, Samsung will not be able to call you.’. Thus, this caused a delay in getting my complaint with Samsung resolved and I de-redistered from DND.
To de-register from DND, send STOP 0 to 1909. This is toll free and you are not charged for anything. Once you send the SMS, you receive another SMS from 1909 asking you to confirm the de-registration process by replying with just a ‘Y’.
To register again with DND, Send START 0 to 1909.
You can also register/de-register for categorized DND as show below. Send STOP <Option> to 1909 to stop a categorized service.
| Option | Categories List | SMS to 1909 |
| 1 | Banking/Insurance/Financial Products/Credit Cards | START 1 |
| 2 | Real Estate | START 2 |
| 3 | Education | START 3 |
| 4 | Health | START 4 |
| 5 | Consumer Goods & Automobiles | START 5 |
| 6 | Communication/Broadcasting/Entertainment/IT | START 6 |
| 7 | Tourism | START 7 |
Do you have any video of that? I'd love to find out more details.
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